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	Produce Simple Word Processed Documents using Microsoft Office Word 2007
This book covers the BSBITU201A unit of competency.

	Process Customer Complaints
This book covers BSBCMM301A.

	Communicate in the Workplace
This book supports FNSICGEN301B, Communicate in the Workplace, in the Financial Services Training Package. This unit replaces FNSICGEN301A.

	Undertake Marketing Activities
This book covers the competencies BSBCMN141A

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