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Communicate in the Workplace
This book supports FNSICGEN301B, Communicate in the Workplace, in the Financial Services Training Package. This unit replaces FNSICGEN301A.
Undertake Marketing Activities
This book covers the competencies BSBCMN141A
Process Customer Complaints
This book covers BSBCMM301A.
Produce Simple Word Processed Documents using Microsoft Office Word 2007
This book covers the BSBITU201A unit of competency.
Teacher's Resources
The following resources are free to download. Adobe Acrobat® Reader is required to view PDF files.
Click here to download a free copy.
Resource Files
Backup
Basic Accounting and MYOB-Student Documents
Computer Maintenance
Ergonomics
Ergonomics - Health Problems and Exercises
Keyboard Shortcuts - Word 2002
Keyboard Shortcuts - Word 2000
Keyboard Shortcuts - Word 97
Layout and Business Documents
PC/Word Processing Terminology
Power Access Procedures and Paper Wastage
Recycling
Using manuals and solving problems
Using meaningful file names and printing a file list
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