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Communicate in the Workplace
This book supports FNSICGEN301B, Communicate in the Workplace, in the Financial Services Training Package. This unit replaces FNSICGEN301A.
Undertake Marketing Activities
This book covers the competencies BSBCMN141A
Process Customer Complaints
This book covers BSBCMM301A.
Produce Simple Word Processed Documents using Microsoft Office Word 2007
This book covers the BSBITU201A unit of competency.
 
       
 
       
       
       
 
Teacher's Resources
The following resources are free to download. Adobe Acrobat® Reader is required to view PDF files. Click here to download a free copy.

Resource Files
PDF Backup
PDF Basic Accounting and MYOB-Student Documents
PDF Computer Maintenance
PDF Ergonomics
PDF Ergonomics - Health Problems and Exercises
PDF Keyboard Shortcuts - Word 2002
PDF Keyboard Shortcuts - Word 2000
PDF Keyboard Shortcuts - Word 97
PDF Layout and Business Documents
PDF PC/Word Processing Terminology
PDF Power Access Procedures and Paper Wastage
PDF Recycling
PDF Using manuals and solving problems
PDF Using meaningful file names and printing a file list
 
 
 
 
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