Information:


Shipping and Delivery Information PDF Print E-mail

Software Publications print on demand, which means that we print and produce your resources after the order is placed rather than holding stock. This allows us to continuously improve our resources.

Delivery Expectations

Once your order is printed and packed it will be despatched by either Australia Post or Toll IPEC courier, we will send your order via the most suitable carrier dependent on size and weight. If you are not around when your parcel arrives, the carrier will leave you a card telling you where it is. It might be left in a safe place or there will be details on how to collect your order or rearrange delivery.

The delivery times can vary especially during peak times, and also may take a day or two longer for regional and remote areas, so please keep this in consideration if ordering titles required by a specific date. Deliveries are made during normal business hours, and will not be made on weekends and on public holidays.

The approximate delivery times to be expected are as follows

Time of Year

Standard
(business days)

Express
(business days)

December, January, February

7-8

3-4

March, April, May

5-7

1-2

June, July

7-8

3-4

August, September, October, November

5-7

1-2

The delivery times quoted above are indicative only, largely dependent on the third party delivery network, and we will not be liable for any failure to meet these delivery times.


Standard Delivery Service:

This is the default shipping method for all orders.

Australia Post’s regular parcel post service is our default delivery option for standard deliveries of small orders, which do not require a signature upon delivery and cannot be tracked.

Registered Australia Post (Alternative Option 1):

Delivery times:
Peak: 7-8 Working days
Off Peak: 5-7 Working days

For only $2.00 extra we can send your parcel via Registered Post, which allows you to track your order and requires a signature upon delivery – contact us to place your order if you would like to use this shipping method.

Express Post (Alternative Option 2):

Express Post deliveries are normally dispatched within 48 hours, and Australia Post will ensure your parcel arrives as quickly as possible, using the most efficient transport links.

Contact us to arrange for your order to be shipped using Express Post.

Overseas Shipments

Please contact us directly before placing an order, to find out how you can arrange shipping for your order to an address outside of Australia.

How to contact us

The best way to contact us is by email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

So we can respond to your email quickly make sure you include the following:
· your order number (if applicable)
· the date which you placed the order
· the date which you are hoping to receive your order by
· your contact details