Returns, Credits, Refunds, Faulty Goods & RA Procedure
The following terms and conditions apply to the return of goods for credit or refunds:
Printed books to be held for a maximum of 21 days from date of invoice.
A maximum of 20% of global sales for each financial year may be accepted for credit returns, must not be older than 21 days from date of invoice and must be in as new condition ready for resale.
Freight will not be refunded or credited for returns where the client has made an incorrect choice, changed their minds, overstocked or the course has been dropped.
Please package your return adequately, and always send using a tracked method to prevent damage or loss in transit. We retain the right to withhold credit for resources sent back to us without obtaining an RA (returns authorisation) prior, if the goods are lost in transit, or if the resources are received by us in a condition not fit for retail. If the customer’s courier service or Australia Post damages or loses the returned goods in transit, it will not be the responsibility of Software Publications.
Credit accounts are not eligible for a cash or cheque refund.
The following are not eligible for return:
Due to the nature of these products CDs, DVDs, USB drives, e-books and other electronic resources are firm sale no return, unless found to be faulty or damaged.
Resources that have been updated or earlier versions such as but not limited to:
Microsoft Office 2007, 2010, 2013, 2016 and 2019 resources
MYOB resources version 19 and earlier, plus superseded MYOB v19.8 and MYOB v19.10 resources
Combination books and customised resources are a firm sale with no return, unless found to be faulty or damaged. Return authorisations will not be issued for change of mind or overstock, and we reserve the right to withhold credit if these are sent back to us without authorisation.
Faulty Goods
Faulty goods will be credited or replaced when resources are purchased directly from Software Publications, such claims should be made as soon as possible upon receiving the goods. Please provide us with the date of your order and proof of product damage or fault when making a claim. If your purchase was through a secondary supplier your claim will need to be returned to that provider.
Returns Authorisation Procedure
Contact us with details of your return. This includes information such as your invoice number, book(s) you wish to return, quantities, and reason.
We will submit a returns request on your behalf, and we will aim to get in touch within 3 working days to let you know if the request has been approved or declined.
If the return has been approved, all relevant information and instructions will be sent to the customer.
Software Publications is not liable for any issues that occur in transit. All costs are the responsibility of the customer in the case of a no-fault return.