Written communication is a constant in all organisations, regardless of the type of organisation. Workplace documents can be produced in many formats from short memos, letters, facsimiles and emails to more complex documents such as detailed letters, business, financial and technical reports, instruction/procedure manuals, leaflets and brochures, PowerPoint presentations and web pages.

This workbook covers the planning, drafting, editing and producing of more complex business documents including reports, information and general promotional documents, requiring review and analysis of a range of information sources.

Note: This workbook is printed in black and white only.