Returns, Credits, Refunds, Faulty Goods & RA Procedure

The following terms and conditions apply to the return of goods for credit or refunds:

  • Printed books to be held for a maximum of 90 days from date of invoice.

  • A maximum of 20% of global sales for each financial year may be accepted for credit returns and must not

    be older than 90 days from date of invoice and must be in as new condition ready for resale.

  • Freight will not be refunded or credited for returns where the client has made an incorrect choice,

    changed their minds, overstocked or the course has been dropped.

  • We retain the right to withhold credit for resources sent back to us without obtaining an RA (returns

    authorisation) beforehand, or if the resources are received by us in a condition not fit for retail. If the customer’s courier or services of Australia Post damages the goods in transit, it will not be the responsibility of Software Publications.

  • Credit accounts are not eligible for a cash or cheque refund.

    The following are not eligible for return:

    • Due to the nature of these products CDs, DVDs, USB drives, e-books and other electronic resources are firm sale no return.

    • Resources that have been updated or earlier versions such as but not limited to:

      • Microsoft Office products 2003, 2007 and 2010 effective 1 July 2016.

      • MYOB resources version 19 and earlier versions plus updated MYOB v19.8 resources effective 1

        March 2015.

    • Combination books and customised resources are a firm sale with no return. Return authorisations will

      not be issued for these, and we reserve the right to withhold credit if the customer sends these back.

Faulty Goods

Faulty goods will be credited or replaced when resources are purchased directly from Software Publications, but such claims must be made within 30 days from the date of invoice and the relevant invoice details must be quoted when making a claim. If your purchase was through a secondary supplier your claim will need to be returned to that provider.

Returns Authorisation Procedure

  1. Contact us with details of your return. This includes information such as your invoice number, book(s) you wish to return, quantities, and reason.

  2. We will submit a returns request on your behalf, and we will aim to get in touch within 3 working days to let you know if the request has been approved or declined.

  3. If the return has been approved, all relevant information and instructions will be sent to the customer.

  4. Software Publications is not liable for any issues that occur in transit. All costs are the responsibility of the customer unless in the case of a no-fault return.