BSBCUS201B Deliver a service to customers (suitable for BSBCUS201)
This learner guide covers the performance outcomes, skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback.
ISBN: 978-1-922241-64-1
Unit code: BSBCUS201B, BSBCUS201
Author: Kim Aubrey
Pages: 67
Note:
Download the table of contents (below) for a list of topics covered in this workbook.
Download the sample pages (below) for:
content mapping against the Unit of Competency
workbook learning layout
assessment mapping against the Unit of Competency.
This workbook is printed in black and white only.
This learner guide covers the performance outcomes, skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback.
ISBN: 978-1-922241-64-1
Unit code: BSBCUS201B, BSBCUS201
Author: Kim Aubrey
Pages: 67
Note:
Download the table of contents (below) for a list of topics covered in this workbook.
Download the sample pages (below) for:
content mapping against the Unit of Competency
workbook learning layout
assessment mapping against the Unit of Competency.
This workbook is printed in black and white only.
This learner guide covers the performance outcomes, skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback.
ISBN: 978-1-922241-64-1
Unit code: BSBCUS201B, BSBCUS201
Author: Kim Aubrey
Pages: 67
Note:
Download the table of contents (below) for a list of topics covered in this workbook.
Download the sample pages (below) for:
content mapping against the Unit of Competency
workbook learning layout
assessment mapping against the Unit of Competency.
This workbook is printed in black and white only.